Airline contacts / CONTACT RECORD
Japan Airlines
Refund Information & Contacts
JAL Information and Reservations
1-800-525-3663Original contact source (opens a new tab)Source date
An independent reference. Willow Mile Press is not Japan Airlines’s customer-service team. Calls go to the listed provider; we do not answer, connect or record them.
FOR THIS TYPE OF ENQUIRY
Understand the refund process
JAL’s international refund page separates website sales, contact-centre purchases and agency-issued tickets. Check that the document falls within its stated scope, including the conditions for ticket numbers starting 131.
- Identify whether you are starting a request or checking one already submitted.
- Use the original ticket issuer’s required form or contact channel.
- Keep the acknowledgement and check the provider’s stated process for follow-up.
The phone number above keeps its published department label. A general reservations line is not presented as a dedicated refund hotline, and no refund outcome is promised.
THE CONTACT LIST
Numbers and online routes
ONLINE CONTACT
Book a new flight
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Manage or change a booking
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Cancellation guidance
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Refund requests and information
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Official contact options
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Airline website
Source (opens a new tab)Recorded 2026-09-20
READER EXPERIENCES
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