Airline contacts / CONTACT RECORD
Japan Airlines
Flight Changes & Cancellation Contacts
JAL Information and Reservations
1-800-525-3663Original contact source (opens a new tab)Source date
An independent reference. Willow Mile Press is not Japan Airlines’s customer-service team. Calls go to the listed provider; we do not answer, connect or record them.
FOR THIS TYPE OF ENQUIRY
When your plans change
JAL distinguishes a change you choose from an itinerary affected by flight disruption. Start on the airline’s changes page and use the instructions corresponding to the reason for the amendment.
- Retrieve the original itinerary and identify all passengers affected.
- Check the relevant fare conditions and the total cost or credit before confirming.
- Keep the new confirmation or cancellation reference after the provider completes the action.
Changing a flight
Check who issued your Japan Airlines ticket before requesting another date or route. The fare conditions, availability and any difference in price affect the options you are offered.
- Keep the booking reference and ticket number ready.
- Confirm the new itinerary and total charge before accepting a change.
- Recheck seats, baggage and other extras after an amendment.
Cancelling a booking
A cancellation does not automatically mean a cash refund. Read the conditions for your ticket and ask the issuer whether the remaining value is refundable, usable as credit or non-refundable.
- Check which passengers and flight segments will be cancelled.
- Contact the original seller for an agency-issued booking.
- Save the cancellation confirmation and any refund reference.
THE CONTACT LIST
Numbers and online routes
ONLINE CONTACT
Book a new flight
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Manage or change a booking
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Cancellation guidance
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Refund requests and information
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Official contact options
Source (opens a new tab)Recorded 2026-09-20
ONLINE CONTACT
Airline website
Source (opens a new tab)Recorded 2026-09-20
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